THE FRONTIERS OF EXCELLENCE Learning from Companies That Put People First
Waterman's purpose is simple: to discover, in depth and at first hand, the reason that these organizations do so well. Robert Waterman reveals that firms at the new frontiers of excellence organise around their own people and in ways that meet and anticipate customer needs. They empower their...
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| Main Author: | |
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| Format: | Manuscript Book |
| Language: | English |
| Published: |
London
Nicholas Brealey Publishing
1994
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | Waterman's purpose is simple: to discover, in depth and at first hand, the reason that these organizations do so well. Robert Waterman reveals that firms at the new frontiers of excellence organise around their own people and in ways that meet and anticipate customer needs. They empower their staff, give them something to believe in, challenge them, provide them with recognition, and are committed to continuous learning and innovation, to change and to total customer relationships. |
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| Item Description: | Includes index |
| Physical Description: | 318 pages 24 cm |
| Bibliography: | Includes bibliographical references and indexes |
| ISBN: | 1857880404 |
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