Managing quality

• Other Authors: Dale, Barrie G
• Format: Book
• Language: English
• Published: New York Prentice Hall 1994
• Edition: SECOND EDITION
• Subjects: Total quality management
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xxiii, 611 pages illustration 24 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 0135551455

The first edition of Managing Quality brought a unique approach to the subject of quality management that received worldwide recognition and acclaim. This second edition takes the approach further, while maintaining the formula that has so distinguished the book. Barrie Dale has combined the advice and experience of practising quality professionals with the rigour and theoretical underpinning of key academics. This broad and comprehensive treatment, based on practical experiences, is then demonstrated in real life through the use of extensive case studies. based on the experiences of Girobank, Grace Dearborn, and John Cotton (Colne). New coverage in this edition includes: Japanese experiences of TQM Managing service quality Managing human resources for quality Difficulties and barriers to quality improvement Use of teams in quality improvement Levels of Total Quality Management adoption A framework for the introduction of quality improvement Management auditing Failure mode and effects analysis Benchmarking Managing Quality (second edition) is suitable for undergraduate and postgraduate students in management, engineering and economics. It will also provide invaluable practical advice for quality and operations manager in business and industry, as well as for their chief executives and senior managers. Barrie Dale is reader and Director of the UMIST Quality Management Centre. He is also a non-executive Director of Manchester Circuits Ltd, a has written extensively on all aspects of Total Quality Management.