Total quality management the key to business improvement : a Peratec executive briefing
Quality is a customer issue. It arises because customers require products and services, which not only meet their performance requirements but are satisfac tory in terms of safety, length of working life and pride of ownership. In a manufacturing organization, therefore, the achievement of quality...
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| Corporate Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London
Chapman & Hall
1994 (1995 printing)
©1994 |
| Edition: | 2nd edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Total quality management an executive guide to continuous improvement