Return on quality measuring the financial impact of your company's quest for quality

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Bibliographic Details
Main Author: Rust, Roland T
Other Authors: Zahorik, Anthony J, Keiningham, Timothy L
Format: Book
Published: Chicago, Ill. Probus Pub. Co. l994
Subjects:
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Description
Physical Description:xx, 225 p. ill. Probus Pub. Co. cl994
Bibliography:Includes bibliographical references and index
ISBN:9971643863