The service management course cases and reading

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Bibliographic Details
Main Author:	Sasser, W. Earl
Other Authors:	Hart, Christopher W. L, Heskett, James L
Format:	Unknown
Published:	New York Maxwell MacMillan International 1991
Subjects:	Service industries > Case studies > Management
Online Access:	Click Here to View Status and Holdings.
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Description
Physical Description:	977p. ill
ISBN:	0029140919

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