Customer crisis turning an unhappy customer into a life-long client
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| Format: | Unknown |
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Chicago, Ill
Probus
l993
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes index |
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| Physical Description: | xxiii, 173 p. 24 cm |
| ISBN: | 1557384215 |
Keeping customers for life 
Customer behavior a managerial perspective