The customer connection quality for the rest of us
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| Format: | Unknown |
| Published: |
New York, NY
AMACOM
1988
1988 |
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xv, 223 p. ill. 24 cm |
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| ISBN: | 0814458378 |
THEORY WHY In Which the Boss Solves the Riddle of Quality 
It's about time a fable about the next dimension of quality