Commit to quality

Commit to quality

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An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful qualit...

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Bibliographic Details
Main Author: Townsend, Patrick L (Author)
Other Authors: Gebhardt, Joan E
Format: Book
Language:English
Published: New York Wiley 1986
©1986
Subjects:
Quality circles
Quality assurance
Value analysis (Cost control)
Online Access:Click Here to View Status and Holdings.
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Description
Summary:An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.
Item Description:Includes index.
Physical Description:xvii, 189 pages illustrations 24 cm
Bibliography:Bibliography: p. 181-184.
ISBN:0471839531
9780471839538

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