Measuring performance for business results
This book shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in Total Quality Management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance me...
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| Format: | Book |
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London
Chapman & Hall
1994
©1994 |
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| Online Access: | Click Here to View Status and Holdings. |
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Performance-based assessments external, internal, and self-assessment tools for total quality management