Measuring performance for business results
This book shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in Total Quality Management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance me...
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| Format: | Book |
| Published: |
London
Chapman & Hall
1994
©1994 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000n a2200000 a 4501 | ||
|---|---|---|---|
| 001 | wils-071543 | ||
| 005 | 20223694723 | ||
| 020 | # | # | |a 0412574004 |q hardcover |
| 040 | # | # | |a UiTM |b eng |c UiTM |e rda |
| 090 | 0 | 0 | |a HD62.15 |b .Z35 1994 |
| 100 | 1 | # | |a Zairi, Mohamed |e author |
| 245 | 1 | 0 | |a Measuring performance for business results |c Mohamed Zairi |
| 264 | # | 1 | |a London |b Chapman & Hall |c 1994 |
| 264 | # | 1 | |c ©1994 |
| 300 | # | # | |a xvii, 310 pages |b illustrations |c 25 cm. |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references (page [287]-306) and index |
| 520 | # | # | |a This book shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in Total Quality Management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance measurement and its impact on financial results. A variety of performance measures are covered, including benchmarking, a key measure of competitiveness. |
| 650 | # | 0 | |a Total quality management |x Evaluation |
| 650 | # | 0 | |a Performance |x Evaluation |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=071543 |
| 964 | # | # | |c BOK |d 01 |
| 998 | # | # | |a 00264#1a002.8.2||00264#1b002.8.4||01264#1a002.8.2||01264#1b002.8.4||00300##a003.4.1||00300##b003.6.1||00300##c003.5.1||00520##a007.2||00520##b007.2|| |
Performance-based assessments external, internal, and self-assessment tools for total quality management