Measuring performance for business results

• Main Author: Zairi, Mohamed (Author)
• Format: Book
• Published: London Chapman & Hall 1994; ©1994
• Subjects: Total quality management > Evaluation; Performance > Evaluation
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xvii, 310 pages illustrations 25 cm.
• Bibliography: Includes bibliographical references (page [287]-306) and index
• ISBN: 0412574004

This book shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in Total Quality Management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance measurement and its impact on financial results. A variety of performance measures are covered, including benchmarking, a key measure of competitiveness.