When the Sparks Fly Resolving Conflicts in Your Organization

• Main Author: Arnold, John D
• Format: Book
• Language: English
• Published: New York McGraw-Hill 1993
• Subjects: Conflict management
• Online Access: Click Here to View Status and Holdings.
• Item Description: Includes index
• Physical Description: xii, 236 pages illustrations 24 cm
• ISBN: 0070025673; 9780070025677

Vicious turf wars. Increased polarization between departments. In today's tension-filled business environment - one in which employees are feeling the pressures of mergers, downsizing, increased competition, and shorter deadlines - is it any wonder that destabilizing organizational conflicts have become the rule, rather than the exception, at most companies? Allowed to fester, these conflicts will only get worse! But now there's a book that provides you with a proven 10-step method enabling you to diagnose and resolve the conflicts within your own company before they end up paralyzing productivity, destroying morale, and driving away customers. Drawing on many fascinating examples of real-life conflict resolution that author John Arnold has used successfully with leading business firms in the United States and abroad, When the Sparks Fly shows you how to:. Spot clues to friction in the office - even when people are trying their best to keep it from you