Quality service how America's top companies are competing in the customer-service revolution - and how you can too

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Bibliographic Details
Main Author:	Denton, D. Keith
Format:	Book
Published:	Kuala Lumpur Synergy Books International [19-]
Subjects:	Service industries > Quality control > United States Consumer satisfaction > United States
Online Access:	Click Here to View Status and Holdings.
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001	wils-064382
005	2023729173810
020	#	#	\|a 0872015513
090	0	0	\|a HF5415.5 \|b .D56 1989
100	1	#	\|a Denton, D. Keith
245	1	0	\|a Quality service \|b how America's top companies are competing in the customer-service revolution - and how you can too \|c D. Keith Denton
260	#	#	\|a Kuala Lumpur \|b Synergy Books International \|c [19-]
300	#	#	\|a x, 158 p. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index.
650	#	0	\|a Service industries \|x Quality control \|z United States
650	#	0	\|a Consumer satisfaction \|z United States
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=064382
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|