Quality service how America's top companies are competing in the customer-service revolution - and how you can too

Quality service how America's top companies are competing in the customer-service revolution - and how you can too

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Bibliographic Details
Main Author: Denton, D. Keith
Format: Book
Published: Kuala Lumpur Synergy Books International [19-]
Subjects:
Service industries > Quality control > United States
Consumer satisfaction > United States
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:x, 158 p. 24 cm
Bibliography:Includes bibliographical references and index.
ISBN:0872015513

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