Productivity by choice the 20-to-1 principle
A positive approach to the mechanics of white collar productivity that shows how to manipulate management to produce exponentially higher profits. The book presents a formula for improving profits by up to 20 percent by providing just one percent income-producing value to customers, with just one pe...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
Wiley
1986
©1986 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Service productivity management improving service performance using data envelopment analysis (DEA) 
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Achieving Service Productivity lessons from the best in the world