Search Results - Schaaf, Dick

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    Pursuing total quality 101 logic ways to improve quality for customers (without hiring a Guru, attending countless meeting or spending thousands of dollars!)

    Pursuing total quality 101 logic ways to improve quality for customers (without hiring a Guru, attending countless meeting or spending thousands of dollars!) by Schaaf, Dick

    Published 1992
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    Keeping the edge giving customers the service they demand

    Keeping the edge giving customers the service they demand by Schaaf, Dick

    Published 1995
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    The service edge 101 companies that profit from customer care

    The service edge 101 companies that profit from customer care by Zemke, Ron

    Published 1989
    Other Authors: “…Schaaf, Dick…”
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