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  1. 1
    Applying electronic customer relationship management (E-CRM) in the hotel industry case study in Intekma Resort and Convention Centre, Shah Alam

    Applying electronic customer relationship management (E-CRM) in the hotel industry case study in Intekma Resort and Convention Centre, Shah Alam by Saliza Yaacob

    Published 2002
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  2. 2
    Customer relationship management modern trends and perspectives

    Customer relationship management modern trends and perspectives

    Published 2008
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  3. 3
    Customer relationship management perspectives from the marketplace

    Customer relationship management perspectives from the marketplace

    Published 2003
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  4. 4
    CRM in real time empowering customer relationships

    CRM in real time empowering customer relationships by Goldenberg, Barton J.

    Published 2008
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  5. 5
    Harvard business review on customer relationship management

    Harvard business review on customer relationship management

    Published 2001
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  6. 6
    It's the customer, stupid! 34 wake-up calls to help you stay client-focused

    It's the customer, stupid! 34 wake-up calls to help you stay client-focused by Aun, Michael

    Published 2011
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  7. 7
    Successful customer relationship marketing new thinking, new strategies, new tools for getting closer to your customers

    Successful customer relationship marketing new thinking, new strategies, new tools for getting closer to your customers by Foss, Bryan

    Published 2001
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  8. 8
    Complaint management the heart of CRM

    Complaint management the heart of CRM by Stauss, bernd

    Published 2004
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  9. 9
    Managing networks in transition economies

    Managing networks in transition economies by Johanson, Martin

    Published 2004
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  10. 10
    HR from the heart inspiring stories and strategies for building the people side of great business

    HR from the heart inspiring stories and strategies for building the people side of great business by Sartain, Libby 1954-

    Published 2003
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  11. 11
    Consumer insight how to use data and market research to get closer to your customer

    Consumer insight how to use data and market research to get closer to your customer

    Published 2004
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  12. 12
    Internal marketing tools and concepts for customer-focused management

    Internal marketing tools and concepts for customer-focused management by Ahmed, Pervaiz K

    Published 2004
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  13. 13
    Customer relationship management

    Customer relationship management by Peelen, Ed

    Published 2005
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  14. 14
    Customer Relationship Management

    Customer Relationship Management by Peelen, Ed

    Published 2005
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  15. 15
    Principles of customer relationship management

    Principles of customer relationship management by Baran, Roger Joseph 1945-

    Published 2008
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  16. 16
    CRM redefining customer relationship management

    CRM redefining customer relationship management by Peel, Jeffrey

    Published 2002
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  17. 17
    PRINCPLES OF Customer Relationship Management

    PRINCPLES OF Customer Relationship Management by Baran, Roger Joseph 1945-

    Published 2008
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  18. 18
    Customer Relationship Management Concepts and Tools

    Customer Relationship Management Concepts and Tools by Buttle, Francis

    Published 2004
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  19. 19
    The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004

    The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente vir...

    Published 2005
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  20. 20
    Internal Marketing Tools and concepts for customer-focused management

    Internal Marketing Tools and concepts for customer-focused management by Pervaiz K. Ahmed, Mohammed Rafiq

    Published 2016
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